TinyOwl, the preeminent and fastest food ordering app has joined hands with customer interaction management platform expert, Ameyo. The tie up involves TinyOwl successfully implementing Ameyo Customer Engagement Hub to power its inbound and outbound food ordering processes.
Prior to implementing Ameyo, TinyOwl had got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialing process, reducing call abandonments and powering customers’ experience.
TinyOwl has always believed in customers’ first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system which makes it easy for the agents to follow up. Faster deployment, rapid and easy scaling-up, and executing a new service request in flat three days are some of the exceptional attributes of Ameyo that reinforced the choice of technology for TinyOwl.
TinyOwl completely cares about its customers. The company’s mission is to deliver seamless experience with low time to turnaround their queries. The app’s elegant and minimalistic interface automatically detects users’ location or gives them the choice to type in another location. From confirming the order to informing the customer about the estimated delivery time, the app does it all for its users.
TinyOwl has currently 140 licenses from Ameyo which robust both outbound and inbound call processes of TinyOwl. Ameyo has been successfully customized to sync with TinyOwl’s requirements and has carried out URL-based integration with Tinyowl’s in-house CRM as well which will now enable agents to resolve customer queries quicker.
Testimonial Mr. Bishal Kumar, CEO, Ameyo said “We are excited to work with TinyOwl to help make customer experience a strategic differentiator for their business. Ameyo will help them cater their customers seamlessly and make the experience of the people ordering food, flawless. The commitment of TinyOwl to deliver the best experience for their customers is admirable. The way TinyOwl has shown success in extending real-time services from the online stage of ordering to actual delivery at the consumer’s doorstep is remarkable, Ameyo is proud to be a part of their achievement.”
“We aim to make consumer’s life easier not just by providing quicker platform but also offering seamless experience to them. For this we always take our consumer’s feedback seriously and work towards the goal.” “Ameyo’s highly scalable and stable technology has undoubtedly enabled us to
manage our entire calling operations in an efficient and smoother way. We have been able to reduce the number of dropped calls from 25% to negligible percentage after its implementation, thus witnessing a significant increase in the business volume.” says Harshvardhan Mandad, Cofounder & CEO, TinyOwl.