Pegasystems Inc., the software company empowering the world’s leading enterprises with strategic business applications, today announced it has been named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center. This marks the fifth consecutive year that Pegasystems has been named a Leader in this annual report.
According to the Magic Quadrant for the CRM Customer Engagement Center (1), “A characteristic of a Leader is that clients look to it for clues about how to innovate in customer service in areas such as real-time analysis for and about customers, sensors embedded in other equipment, mobile support and extension to social communities. A Leader does not necessarily drive a customer toward vendor ‘lock-in,’ but rather provides openness to an ecosystem. Clients indicate that Leaders’ products have improved their organization’s competitive position and helped to lower costs.”
Recently, Pegasystems was also named a Market Leader in the Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016-17 (2), as well as a Leader in The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015 (3) and The Forrester Wave™: Real-Time Interaction Management, Q3 2015 (4) in which Forrester ranked Pegasystems with the highest score in the “current offering” category and as one of only two vendors positioned as a Leader. Pega was also named a Leader in Forrester Research’s The Forrester Wave™: CRM Suites for Large Organizations, Q1 2015 (5).