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HORIBA India Goes Live with Kapture CX, Transforming Customer Experience in the Consumer Durables Space

In a significant move that promises to redefine customer experience in the consumer durables sector, HORIBA India, a subsidiary of the globally acclaimed HORIBA Group, has gone live with Kapture CX. This collaboration aims to leverage groundbreaking GenAI and automation technologies to transition from customer satisfaction to customer delight in the consumer durables space.

Since its establishment in India in 2006, HORIBA India has been at the forefront of analytical testing and research equipment, showcasing a steadfast commitment to innovation and excellence. This partnership with Kapture CX marks a pivotal step in HORIBA India’s ongoing efforts to enhance customer service and engagement across its operations in India and the SAARC nations.

The partnership between Kapture CX and HORIBA India is built on a foundation of innovation, trust, and a shared vision for the future of customer experience. By integrating Kapture CX’s Gen-AI infused customer experience management platform with HORIBA India’s operations, the partnership is set to offer seamless, efficient, and highly responsive customer service solutions. This is particularly relevant in the consumer durables vertical, where customer expectations for quick, effective, and personalized service are higher than ever.

Sheshgiri Kamath, CEO and Co-Founder of Kapture said, “We are quite delighted to have been given the opportunity to work with a global brand like Horiba. Both the teams share a great deal of passion towards customer experience and that has helped us bring out our best in terms of execution. we look forward to a great journey with Horiba in the coming years”

Expressing his enthusiasm for the partnership, Mr. Rajeev Gautam, President of HORIBA India, stated, “We are excited about what Kapture CX brings to the table, especially in the consumer durables space where customer expectations are continuously evolving. With GenAI and automation, Kapture CX is providing the support we need to elevate our customer experience from satisfaction to delight. Their team has been with us at every step, helping us build a strong foundation of trust. We are eager to see how this partnership evolves and look forward to a lasting relationship with Kapture CX.”

As businesses worldwide continue to navigate the challenges of digital transformation, the collaboration between Kapture CX and HORIBA India stands as a beacon of innovation and customer-centricity. It underscores both companies’ commitment to driving customer-centric innovations and setting new standards in the consumer durables industry.

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