Almost every industry is now functioning with the integration of digital technology. Even the automotive retail industry is now integrating connected car technologies, electric vehicles, and the changing expectations of consumers. It
NOBULL, a fast-growing athletic footwear brand, turned to Zendesk AI to scale customer support without sacrificing quality. By deflecting nearly 50 percent of chat inquiries and 30 percent of overall contacts, Zendesk
Girikon.AI, a technology company building AI-powered SaaS solutions for customer engagement and business operations, has observed growing interest in AI-powered voice solutions among real estate businesses looking to improve customer engagement, accelerate
Tata Consultancy Services, a global leader in IT services, consulting, and business solutions, has signed a multiyear transformation and managed services agreement with Canada Life, a leading global life and pensions insurer.
Zendesk has named Tifenn Dano Kwan as Chief Marketing Officer. This appointment comes as Zendesk accelerates its push into creating a true Autonomous Service Workforce. Dano Kwan will oversee the global marketing
Stratbeans, an AI-led enterprise learning and workforce intelligence company, is helping automotive companies strengthen dealership standardisation, workforce alignment, and customer experience across its distributed dealership networks in India. Through its integrated digital
At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots
Bharti Airtel today announced the launch of Priority Postpaid, a new service that leverages 5G slicing technology to deliver superior and more consistent experience to customers on postpaid. This service is specially
CMC Networks, Africa’s premier networking provider, has partnered with AVANT Communications, a leading IT decision-making platform and technology distributor, to support enterprises with connectivity across EMEA. The partnership provides AVANT’s global partner network
Onix, a leading Data and AI services-as-software company and now an 18-time Google Cloud Partner ofthe Year award winner, announced today that it has received the 2026 Google Cloud Partner of the
Zendesk today announced the appointment of Bikram Mazumdar as Vice President, Asia effective immediately. Based in Singapore, Mazumdar will oversee the company’s growth and go-to-market strategy across the region and primarily for
Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into
