In a newspaper interview that was published on Saturday, the head of Google’s search engine cautioned against the dangers of artificial intelligence in chatbots as Google parent firm Alphabet fights to compete with popular software ChatGPT.
“This kind of artificial intelligence we’re talking about right now can sometimes lead to something we call hallucination,” Prabhakar Raghavan, senior vice president at Google and head of Google Search, told Germany’s Welt am Sonntag newspaper.
“This then expresses itself in such a way that a machine provides a convincing but completely made-up answer,” Raghavan said in comments published in German. One of the fundamental tasks, he added, was keeping this to a minimum.
After OpenAI, a company Microsoft is investing $10 billion in, unveiled ChatGPT in November and stunned consumers with its remarkably human-like responses to user queries, Google has been put on the defensive.
Alphabet Inc. unveiled Bard, a chatbot, earlier this week. However, the software made a mistake by sharing false information in a promotional video, which cost the business that day’s market value of $100 billion.
Alphabet has not yet stated a release date for Bard, which is still undergoing user testing.
“We obviously feel the urgency, but we also feel the great responsibility,” Raghavan said. “We certainly don’t want to mislead the public.”