Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into
Xiaomi, a global technology leader, today announced the strategic expansion of its Premium Service Centre network with launches across 15 new cities in India. This marks the second phase of Xiaomi’s plan
With India’s D2C market expanding at nearly 20% annually, the second edition of TiE Delhi-NCR’s D2C Summit concluded today after a day of high-intensity dialogues, sectoral deep dives, and curated capital conversations
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, today announces its strategic partnership with The Warehouse Group (TWG) to support the next phase of the retailer’s
New Relic, the Intelligent Observability company, announced the appointment of Ashok Khurana as Senior Director of Enterprise Sales and Country Manager, India. Khurana brings 30 years of software sales and leadership experience
Exclusive Interview with, Ram Prebagar, Chief Revenue Officer, FSS & IMS Business, TVS Electronics shares how TVS Electronics is redefining Infrastructure Managed Services in India through AI-driven automation, predictive analytics, and platform-based
In an exclusive conversation with Gurpal Singh, COO of Startek, we explore how the company is transforming customer experience by blending AI-driven innovation with human empathy. From telecom to e-commerce, Startek is
New Relic, the Intelligent Observability company, announced the appointment of Lauren Nemeth as Chief Revenue Officer (CRO). Nemeth will lean on her extensive go-to-market (GTM) leadership experience from leading enterprises, large service
Vertiv a global leader in critical digital infrastructure, today announced that Mike Giresi will join the company on June 30, 2025 as global Chief Information Officer (CIO), leading company initiatives in AI
Coforge Limited, a global digital services and solutions provider, today announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine customer engagement and operational efficiency within the Salesforce
