Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, today announces its strategic partnership with The Warehouse Group (TWG) to support the next phase of the retailer’s
New Relic, the Intelligent Observability company, announced the appointment of Ashok Khurana as Senior Director of Enterprise Sales and Country Manager, India. Khurana brings 30 years of software sales and leadership experience
Exclusive Interview with, Ram Prebagar, Chief Revenue Officer, FSS & IMS Business, TVS Electronics shares how TVS Electronics is redefining Infrastructure Managed Services in India through AI-driven automation, predictive analytics, and platform-based
In an exclusive conversation with Gurpal Singh, COO of Startek, we explore how the company is transforming customer experience by blending AI-driven innovation with human empathy. From telecom to e-commerce, Startek is
New Relic, the Intelligent Observability company, announced the appointment of Lauren Nemeth as Chief Revenue Officer (CRO). Nemeth will lean on her extensive go-to-market (GTM) leadership experience from leading enterprises, large service
Vertiv a global leader in critical digital infrastructure, today announced that Mike Giresi will join the company on June 30, 2025 as global Chief Information Officer (CIO), leading company initiatives in AI
Coforge Limited, a global digital services and solutions provider, today announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine customer engagement and operational efficiency within the Salesforce
Zepto, India’s fastest-growing quick commerce company has partnered with Truecaller, the global communications platform, to build trust, streamline operations, and enable seamless interactions between users and the Zepto workforce. In the high-speed
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and
A global technology consulting and digital solutions company, has announced the opening of its Digital Innovation Hub at the Research and Innovation Hub of CYENS Center of Excellence. The LTIMindtree Digital Innovation Hub
