NICE Systems(NASDAQ:NICE) and Silver Lining Solutions have announced a partnership that will help organizations achieve greater enterprise-wide value of advanced workforce optimization (WFO) technologies. The joint NICE-Silver Lining offering enables organizations to build a comprehensive skills management strategy and better measure the impact of agent training. It uses real agent performance data to create, manage and enhance tailored training plans at scale.
Silver Lining Solutions offers two innovative products – Optimizer and Planner – that help companies improve employee performance and training. Optimizer identifies the performance metrics most associated with business impact, allowing organizations to deliver targeted training content. Planner automatically schedules and manages training plans for individual employees based on their performance. Silver Lining Solutions can be deployed on-premise or in the cloud.
“There is a need in the market to focus training on the right topics and to target the right people in order to create a multi-skilled workforce. The combination of NICE’s expertise in workforce management and performance management and Silver Lining Solutions’ ability to pinpoint and address employee skills and knowledge gaps impacting performance puts us in a unique position to meet this need,” said Amanda Westwood, CEO, Silver Lining Solutions
“We are excited to formalize our partnership with Silver Lining Solutions. We share a vision for how WFO can help companies better engage their employees to increase revenue, decrease cost, and enhance customer experience,” said Yochai Rozenblat, President of the Enterprise Group, NICE.