NComputing Streamlines Services for ESIC

NComputing provides healthcare organization ESIC economically improves service to millions with 31,000 virtual desktops.

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The Employee State Insurance Corporation (ESIC) is chartered by the Indian government to deliver insurance and healthcare benefits to over 20 million private- and public-sector employees.

ESIC provides these services through over 2,000 facilities that include hospitals, dispensaries, and branch offices across India. ESIC’s IT systems were outdated and could not provide high-quality service to its stakeholders.

A massive undertaking requires a new approach ESIC recognized that improving service delivery would require a robust IT system

that entailed:

• Computerizing 144 hospitals, 620 insurance branches, 1388 dispensaries/clinics, and 51 regional offices

• Issuing 20 million medical ID smartcards

• Creating of one of the largest medical records databases in the world

• Providing online patient medical records to doctors and nurses

• Building a database of 50 million fingerprints

• Rolling out a single enterprise resource planning (ERP) system to automate ESIC processes

• Reducing claims processing times for beneficiaries

• Simplifying enrollment and premium payment for employers

ESIC turned to leading IT provider Wipro to develop and manage a fully networked, cloud-based IT system that would cost-efficiently leapfrog existing technologies and dramatically improve service delivery.

Filed in: News

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