Report recognizes Xerox as the single vendor with a business unit solely dedicated to managed workflow services market
Xerox has been recognized as a leader in the IDC MarketScape: U.S. Managed Workflow Services Hardcopy 2015 Vendor Assessment1. This new report focuses on the Managed Workflow Service (MWS) market, which the analyst firm defines as a set of services that automate and optimize vertical and horizontal document-intensive workflows and business processes. Xerox’s Workflow Automation offerings help its customers avoid document management bottlenecks and inefficiencies. Xerox continues to bolster its industry and cross-industry offerings, recently announcing Workflow Automation solutions for the insurance industry and HR departments, two areas of business with data-intensive workflows.
Additionally, new releases of Xerox Digital Alternatives and Xerox DocuShare personal productivity solutions improve office efficiency by automating document processing. This alleviates employees of the time-consuming, manual processes like sharing, annotating, storing and securing documents and data. The report cites Xerox as the only vendor that has a dedicated organization focused on workflow automation solutions and services. Established in 2014, Workflow Automation Services works in partnership with Xerox’s document outsourcing teams – including both managed print and document services and centralized print services – as well as its business process outsourcing (BPO) organization.
“Managed workflow services bring wide-reaching benefits to an enterprise, far beyond just reducing print and saving money,” said Mike Feldman, president, Large Enterprise Operations, Xerox. “Automating process-laden workflows improves employee productivity, enhances document and data security and helps meet sustainability goals.”
Highlights from the report include references to Xerox’s strengths, such as:
Providing the full spectrum of services from managed print services to workflow automation to BPO, and from consulting/professional services to total outsourcing.
Services that are supported by a broad software and solutions portfolio, as well as expertise around client office and document work practices through ethnographic studies.
The ability to serve multi-national and global organizations with consistency across geographies.