Exclusive Interview with, Ram Prebagar, Chief Revenue Officer, FSS & IMS Business, TVS Electronics shares how TVS Electronics is redefining Infrastructure Managed Services in India through AI-driven automation, predictive analytics, and platform-based solutions. He highlights the company’s focus on operational efficiency, customer-centricity, and the ‘Make in India’ advantage to drive digital transformation across industries.
1. Infrastructure Managed Services Landscape
IT Voice- How do you see the Indian Market for Infrastructure Managed Services evolving in the next 3–5 years?
Ram Prebagar- The Indian IMS market is undergoing a fundamental shift. Over the next 3–5 years, we expect it to move away from the traditional Facility Management Services (FMS), which relies heavily on technicians deployed onsite, towards platform-based support that is technology-driven. This new model will be delivered through remote and hybrid approaches, enabling faster resolution, scalability, and cost efficiency while reducing dependence on large onsite manpower
2. TVS Electronics’ Differentiation
IT Voice- What unique value does TVS Electronics bring to the managed services space compared to global competitors?
Ram Prebagar- We have developed our Enterprise IT Management Platform – TVSE Aikya – with a strong focus on reliability, efficiency, and user experience. What differentiates Aikya are two key factors. First, unlike many competitors who adopt a technology-first approach, Aikya has been built with an operations-led mindset. This makes the platform deeply relevant to customer operations, addressing real-world challenges rather than being just a showcase product. Second, the platform leverages open-source technology, creating a strong business case for customers to adopt it fully. This eliminates the common scenario in platform-based deals where organizations are forced to scale down usage due to weak cost–benefit justification
3. Digital Transformation Role
IT Voice- How is TVS Electronics helping organizations accelerate their digital transformation journey through your infrastructure services?
Ram Prebagar- At TVS Electronics, we embed digital transformation into the very foundation of our infrastructure services. For every engagement, we design a well defined, milestone-based transformation plan that begins in parallel with the service transition. This ensures that by the time the transition phase is
complete, the first set of milestones is already achieved—allowing customers to experience tangible benefits from day one. Furthermore, we commit to delivering a minimum of 30% automation within the first year of services, enabling organizations to achieve higher efficiency, scalability, and faster business outcomes.
4. AI & Automation in IMS
IT Voice- Can you share how AI, automation, and predictive analytics are being integrated into your service portfolio to reduce IT complexity and downtime?
Ram Prebagar- At TVS Electronics, we follow an automation-first approach with a structured framework that continuously identifies opportunities for rapid automation across customer environments. For us, AI is not an add-on—it is foundational. Our Enterprise IT Management Platform, TVSE Aikya, has AI and ML deeply embedded across workflows and functions, ensuring they are applied in an effective and responsible manner. Predictive analytics is a key enabler within the platform, driving smarter event management, proactive performance monitoring, capacity planning, and resource optimization. Together, these capabilities significantly reduce IT complexity, minimize downtime, and deliver higher resilience and efficiency for our customers
5. ‘Make in India’ Advantage
IT Voice- In what ways does the ‘Make in India’ initiative strengthen TVS Electronics’ offerings in the Infrastructure Managed Services domain?
Ram Prebagar- The momentum created by the ‘Make in India’ initiative is opening up significant opportunities, particularly in the manufacturing sector. At TVS Electronics, we are closely aligned with this growth and are focusing on key industries such as Manufacturing, Retail, and BFSI, with tailored solutions for each. Specifically, our TVSE-PRIME solution is designed for the unique requirements of the manufacturing sector, enabling us to support its digitalization and efficiency goals effectively. This positions us strongly to capitalize on the sector’s expansion while delivering differentiated value to our customers
At TVS Electronics, we take pride in being one of the few organizations that can deliver the full spectrum of IT solutions under the ‘Make in India’ framework. From indigenously built hardware to enterprise software and end to-end services including IMS, we provide enterprises with an integrated, future-ready technology backbone. Our approach is not just about solutions— it’s about enabling Indian businesses to scale with reliability, efficiency, and self-reliance
Industry Adoption
IT Voice- Which industries or verticals are showing the fastest adoption of your IMS solutions, and why?
Ram Prebagar- Our strongest traction is coming from the Retail, Manufacturing, and BFSI sectors. To address the unique requirements of these industries, we have developed dedicated solutions—TVSE-SCORE for Retail, TVSE-PRIME for Manufacturing, and TVSE-EMBANK for BFSI. Each of these solutions is tailored to the specific nuances of managing IT infrastructure in their respective domains, ensuring higher relevance and impact. The adoption is further accelerated by our ability to provide nationwide coverage across more than 19,500 pin codes, which gives us a distinct competitive edge in delivering reliable and scalable Infrastructure Managed Services.
7. Customer Experience Focus
IT Voice- How does TVS Electronics ensure customer-centricity in managed services while balancing cost efficiency and innovation? –
Ram Prebagar- At TVS Electronics, customer-centricity is embedded into our platform, TVSE Aikya, where user experience is one of the three core pillars—alongside reliability and efficiency. Our philosophy is simple: when technology is reliable, efficiency follows, and when both are ensured, user experience improves naturally. This means IT services that rarely fail, and when issues do arise, they are resolved quickly and seamlessly. Beyond technology, we have built processes grounded in customer obsession, ensuring that every service outcome is aligned with client expectations. This approach has translated into measurable improvements in Customer Satisfaction and Net Promoter Scores, while also enabling us to deliver cost efficiency and continuous innovation.
8. Cybersecurity & Compliance
IT Voice- With increasing cyber threats, how is TVS Electronics embedding security and compliance into your managed services offerings? –
Ram Prebagar- Our platform is built on a ‘secure by design’ principle, with security embedded into every layer of our managed services. TVS Electronics is ISO 27001 certified and fully aligned with leading compliance frameworks, ensuring customers meet regulatory and industry requirements. As part of our cybersecurity portfolio, we provide risk-based vulnerability management, along with advanced SOC services that integrate SIEM and SOAR capabilities. Together, these offerings deliver comprehensive preventive, proactive, and reactive protection, enabling customers to safeguard their IT environments while focusing on business growth.
9. Sustainability & Future-readiness
IT Voice- What role does sustainability and green IT play in your Infrastructure Managed Services strategy?
Ram Prebagar- Sustainability and Green IT are at the core of our Infrastructure Managed Services strategy. We actively work to reduce energy consumption and carbon footprint through initiatives such as data center optimization, server consolidation, and cloud migration to renewable-powered facilities. Our approach also emphasizes responsible asset lifecycle management, including e-waste recycling and green procurement practices. At our IMS capability center, state-of-the-art technology is deployed to ensure energy efficiency and minimize environmental impact. By embedding sustainability into every layer of our services, we not only help customers achieve their ESG goals but also ensure future-ready, resilient IT operations.
10. Future Roadmap
IT Voice- Looking ahead, what is TVS Electronics’ vision for expanding its IMS capabilities both in India and globally?
Ram Prebagar- With TVSE Aikya, we have built a strong proposition that delivers value to customers from the very first day of services. The platform is continuously evolving, with new capabilities being added in step with technological advancements. This allows customers to concentrate on innovation and their core business, while we transform their IT operations and deliver best-in-class services. Our flexible, outcome-based, and industry-specific service models further strengthen this proposition. Looking ahead, our vision is to position Infrastructure Managed Services not as a support function, but as a strategic enabler of business continuity, efficiency, and innovation—driving long-term value for customers in India and across global markets.
