In order to educate customers and protect its traditional channel partners, Toshiba India has issued an advisory against online portals, saying that none of them are authorised to sell its products, including Televisions and Laptops, online.
Toshiba India does not have any direct agreements/ arrangements with these e-commerce websites and they are not authorised by Toshiba India to represent about the quality or fitness of any “TOSHIBA” branded Products, the statement said.
In its advisory, Toshiba has directed all the e-commerce websites not to pass on the sales promotional schemes, which are available on the products only when they are purchased through Toshiba India authorised dealer network, from time to time.
The company also appealed to its customers to enquire with Toshiba India regarding the availability of after sales services before they purchase any product from these e-commerce websites. It has given a Call Centre number (18002008674) to avoid any inconvenience in availing any after-sale services on the Product.
Channel Times has learned that, Toshiba will be circulating this message to all the newspapers and have put up the disclaimer in websites and Televisions.