The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences Zendesk, Inc., today announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM)
Here’s the interview snippet from the interaction with Cristina Fonseca, the Head of AI at Zendesk. Saumya: What excites you about technology like ChatGPT? Cristina: ChatGPT is based on an LLM which