Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk’s service directly into Microsoft’s AI ecosystem through two new integrations: Microsoft Agent 365, and Zendesk Agent
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer
Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by
Zendesk, a global leader in AI-powered service, today announced that it has signed a definitive agreement to acquire Local Measure, a leading provider of CCaaS and advanced voice solutions and a long-time
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Organisations that lean into AI are
AI expert will advise on Zendesk industry-leading AI offerings Zendesk, the company providing the most complete AI solution for CX on the market, today announced Lila Tretikov has joined its Board of
Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that Teresa Anania has joined the company as Chief Customer Officer (CCO). Anania will play a key role in
MYOB, Australia’s original unicorn, faced the challenge of optimizing its employee support experience as it scaled. Using Zendesk, MYOB internal support teams now maintain a comprehensive self-help library. Automations, triggers, and integrations
At its Relate global conference, Zendesk announced a collaboration with Amazon Web Services (AWS) and Anthropic to offer faster, more efficient, and accurate AI features. Zendesk will utilize Amazon Bedrock, a service
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service At its Relate global conference, Zendesk announced the world’s most complete service solution for the
Platforms for customer assistance are crucial for improving business operations since they improve customer happiness, efficiency, and communication. These powerful technologies centralise contacts, enabling support teams to handle requests in an efficient
