On the eve of New Year’s Day, quick-commerce and food delivery companies experienced a substantial surge in orders. Notable platforms such as Zomato, Blinkit, Swiggy Food, and Instamart witnessed a remarkable increase
Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance
