Today at AWS re:Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered contact center innovation and joint go to market to support the global growth
Zoho Corporation has introduced a suite of advanced agentic AI features across its primary product categories, aiming to boost customer growth, streamline routine operations, and allow employees to focus on higher-value work.
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company’s next phase of growth in customer and employee service. Upadhyay’s experience in technology
Zendesk’s 2025 Customer Experience (CX) Trends Report reveals a pivotal shift in customer expectations: today’s consumers demand AI interactions that feel more human, personalised, and engaging than ever before. Organisations that lean into AI are
KOGO, a full stack AI company based in Bengaluru, is thrilled to unveil the world’s first-ever AI Store. This groundbreaking platform is set to revolutionize business operations across industries by offering 100’s
India, with its vast linguistic diversity of over 1,500 languages, is advancing digital transformation by creating multilingual AI models. These AI innovations allow more Indians to interact with technology in their native
