Maureen Chong, RVP, Asia and India at Zendesk, explains how AI agents are evolving into critical brand ambassadors by delivering empathetic, context-aware interactions. She highlights the importance of aligning AI with brand
“Never trust, always verify” is the foundation of the Zero Trust security framework. Zero Trust necessitates constant authentication and permission for each user, device, and system—regardless of location—in contrast to conventional approaches
Palo Alto Networks® the global cybersecurity leader, and CyberArk, the global leader in Identity Security, today announced that they have entered into a definitive agreement under which Palo Alto Networks will acquire
In this exclusive IT Voice interview, Niraj Kumar, CTO of Onix, shares deep insights into how AI is reshaping business operations, tackling data biases, and accelerating cloud-to-AI transitions through their groundbreaking Wingspan
From the moment Salesforce acquired Slack, the company has been on a mission to profoundly reimagine how teams work together. First, Slack integrations rolled out across the Salesforce applications. Then Sales teams’
In what may be the busiest week in AI innovation, following major announcements from Microsoft Build and Google I/O, Anthropic has entered the spotlight with the release of its next-generation AI models—Claude
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and
Securonix, Inc., five time leader in the Gartner Magic Quadrant Cybersecurity for SIEM, and Customers’ Choice in the 2024 Gartner Peer Insights ‘Voice of the Customer,’ today announced the next phase of
KOGO AI, a category-defining provider of Agentic AI infrastructure, and Tech Mahindra , a leading global provider of technology consulting and digital solutions to enterprises across industries, have announced a strategic joint teaming
The world’s leading AI cybersecurity company, today announced Prisma AIRS™, a groundbreaking AI security platform that serves as the cornerstone for robust AI protection, designed to protect the entire enterprise AI ecosystem
