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Netflix Plans to Globalize Its India Strategy for Increased Growth and Customer Retention

In response to heightened competition in the digital content streaming industry, Netflix initiated a pricing overhaul in India in December 2021, reducing service prices by 20 to 60 percent. The success of this strategy has prompted Netflix to consider a global redesign of its pricing structure, offering varied services and features at different price points to cater to a broader audience worldwide.

The decision to revise pricing in India proved advantageous for Netflix, resulting in a significant boost in engagement. The platform experienced nearly a 30 percent year-on-year growth in user engagement, coupled with a revenue increase of 24 percent in 2022 compared to 19 percent in 2021. The price cuts, combined with an expanded content library, played a crucial role in attracting and retaining subscribers in the face of intensified competition.

Buoyed by the positive outcomes in India, Netflix has announced plans to extend its revised pricing strategy to 116 additional countries in the first quarter of the year. While these markets contributed less than 5 percent to the company’s FY22 revenue, Netflix aims to maximize long-term revenue by fostering increased adoption in these regions.




Netflix Says 'Nice Growth' In India, Has Price Reduction Strategy Paid Off?
Netflix Says ‘Nice Growth’ In India, Has Price Reduction Strategy Paid Off?

The objective of the pricing adjustments is two-fold: attracting new customers and retaining existing ones. Netflix had experienced a surge in subscriber growth during the pandemic but observed a slowdown afterward. The revised pricing structure, along with strategic content offerings, has become a key element in maintaining and expanding its subscriber base.

Beyond pricing strategies, Netflix is also addressing challenges related to password sharing. To counteract unauthorized sharing, the streaming giant is planning the introduction of a paid password-sharing option. This feature would enable users to share their accounts with individuals outside their living arrangements, subject to an additional cost. The paid password-sharing option has been rolled out in four countries – Canada, New Zealand, Portugal, and Spain – in 2023.

Netflix estimates indicate that over 100 million people use its services without a subscription, limiting the company’s ability to make substantial investments in enhancing features for paying subscribers. The introduction of a paid password-sharing option is positioned as a means to convert these non-subscribers into paying customers, allowing Netflix to reinvest in content and features for the benefit of its user base.

As the streaming landscape evolves and competition intensifies, Netflix’s approach reflects a commitment to adaptability and innovation. By tailoring pricing strategies to regional markets and addressing challenges like password sharing, the streaming giant aims to fortify its position as a leading global content provider. The success of these initiatives will likely influence the company’s future strategies and shape the dynamics of the streaming industry.

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