In a rather embarrasing situation was Motorola, a district consumer forum has directed the same to pay Rs 60,200 to a local resident for a faulty handset.
Tuesday, January 21, 2014: The Thane District Consumer Dispute Redressal Forum has ordered mobile handset manufacturer Motorola to pay a compensation of Rs 50,000 to a local resident for deficiency in service and unfair commercial practices. The Forum asked three Motorola respondents to pay a sum of Rs 60,200 (Rs 50,000 plus Rs 10,200 handset cost) to the complainant within a period of 30 days of the order.
The complaint was filed by one Ramesh Shah. Shah had purchased a Motorola handset, Moto Ming – A1200 for Rs 10,200 from a local dealer, Sanghavi Infocom, on 13 April 2008. The next day Shah found the sound in the handset was feeble following which he complained about the same to the dealer, who insisted there was no fault in the mobile piece whatsoever. Later, a service centre of Motorola, Siddhivinayak Tele, attended to the complaint and rectified the fault. However, more problems appeared and the handest was finally replaced. The new handset was also found to be faulty. The service centre collected the handset on 21 March 2009 from Shah but then never returned it. Shah had thereafter filed a complaint with the Forum seeking refund of the handset cost and Rs 1 lakh towards compensation and legal expenses.
Meanwhile, Motorola, in contention, offered to replace the handset and wanted the Forum to dismiss the complaint, however the Forum cited that the replacement offer points to deficiency in service and unfair commercial practices resorted by the company. The company therefore needs to compensate the complainant.