Intelliverse Telecom, a leading cloud-based communication solutions provider for businesses, today announced the launch of IntelliSync, a multi-channel cloud-based next generation contact centre solution suite, specially designed for contact centre organisation of all sizes that can help business radically enhance customer collaboration, drive agent productivity, enhance efficiency & quality of customer service. With all transactions managed by a universal queue, a single interface for all customer interaction channels, this intelligent platform, along with multi-channel interaction management provides a high-value, low-cost contact centre solution for inbound and outbound environments.
Intelliverse is a pioneer in cloud communications, utilizing its own proprietary technology and best-in-class technology components. In the U. S large enterprises, including many fortune 500 companies and banks, have been trusting Intelliverse’s scalable, proven and reliable communications solutions.
“IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains”, said Mr. V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom. “The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360 degree customer view, advanced analytics and reporting features”, he added. Besides the enterprise level customers, the SME and mid-market customers can now have access to world-class technology without spending a lot of money.
IntelliSync’s contact centre solution comes with a fully integrated Computer Telephony Integration (CTI) and the following advanced telephony features:
·Predictive dialler capability
·IVR Module – skill based routing to attend to high priority customers
·ACD – intelligently routes inbound calls and easily integrate.
The solution also schedules outbound marketing campaigns, manages voice recordings with ease and efficiently, creates comprehensive reports for agent productivity, process efficiency, organisational performance, insight into customer interactions and metrics tracking.
IntelliSync simplifies the complex environment of today’s contact centres, making agents more efficient, productive and satisfied, while simultaneously improving the customer’s experience delivering measurable business results. All the advanced features delivered via secured cloud which offers the following benefits instantaneously:
·Maximizes investment by utilizing the internet as secure global delivery system delivering high reliability at a low cost
·Minimizes unnecessary infrastructure, licensing and IT support cost.
Source: EFY Times