IBM announced that IT analyst firm International Data Corporation (IDC) named IBM Global Business Services as a leader in the IDC Marketscape: Worldwide Business Consulting Services 2013 Vendor Analysis.
Based on an evaluation framework that incorporates interviews with more than 600 business consulting buyers worldwide, IBM was ranked the most capable among all providers in driving innovation in a world being transformed by data. These clients viewed IBM as the most capable at helping them transform their businesses, expand into new markets or geographies, manage risk and improve efficiency. They also cited IBM as an outperformer in key operational criteria, such as integrating with clients’ teams and providing functional, technical, and industry insights.
“IBM is actively helping organizations transform their front office to improve customer experience and engagement” says Jeby Cherian, Vice President and Managing Partner, Global Business Services, IBM India/South Asia. “This report validates IBM’s leadership in helping clients create new models of business transformation, and derive critical Big Data insights to gain competitive advantage in a digital world.”
“IBM’s ability to help clients with the front office agenda is supported by a comprehensive set of services and solutions, coupled with a deep industry-specific expertise. At the forefront of IBM’s capabilities is its global Strategy and Transformation practice, which has dedicated consulting teams for “front-office digitization” and the “globally integrated enterprise,” explained Cushing Anderson, IDC Research VP.