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Dell confirms personal user data breach

Dell Technologies has confirmed a significant data breach involving the exposure of personal user information, including names and physical addresses. The company assured its customers of its commitment to privacy and stated that it is currently investigating the incident, which involves a Dell portal containing a database with limited types of customer information related to purchases from Dell.

The leaked data, according to Dell, includes not only customer names and physical addresses but also details regarding Dell hardware and order information, such as service tags, item descriptions, order dates, and related warranty information. However, Dell emphasized that the breached data did not comprise email addresses, telephone numbers, financial or payment information, or any highly sensitive customer information. Nevertheless, Dell has not disclosed the number of customers impacted by the breach nor the root cause of the incident.

When questioned about specific details of the breach by TechCrunch, a Dell spokesperson declined to provide further information, citing an ongoing investigation. However, a report by Bleeping Computer claimed that approximately 49 million users were affected by the breach. It was revealed that a threat actor named Menelik attempted to sell a Dell database on the Breach Forums hacking forum, claiming to have stolen data from the computer maker for 49 million customers and other information systems purchased from Dell between 2017 and 2024.

This incident follows another major data breach involving BoAt, an Indian consumer wearable brand. Personal information of over 7.5 million customers was allegedly compromised in this breach, reportedly carried out by a hacker known as ShopifyGUY. The leaked data included sensitive personal information such as names, addresses, phone numbers, email addresses, and customer IDs. The threat actor had posted 2GB of personally identifiable information (PII) of BoAt users on the dark web.

The series of data breaches underscores the growing threat posed by cybercriminals and the importance of robust cybersecurity measures for companies to safeguard their customers’ sensitive information. In response to these breaches, affected companies must take immediate steps to investigate the incidents, mitigate potential risks, and enhance their cybersecurity protocols to prevent future breaches. Additionally, customers should remain vigilant and take proactive measures to protect their personal data, such as monitoring their accounts for any suspicious activity and implementing strong password practices.

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