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Delhi Metro enhances travel convenience with integration into ‘One Delhi’ app for a seamless experience

The Delhi Metro has taken a significant stride toward enhancing the convenience of commuters by integrating its ticketing services with the ‘One Delhi’ mobile application. This strategic move promises a smoother and more hassle-free journey for passengers.

The joint announcement of this integration was made at the inauguration held at Metro Bhawan, featuring Dr. Vikas Kumar, the Managing Director of DMRC, along with Ashish Kundra, the Transport Commissioner of the Delhi government, and various other dignitaries. Anuj Dayal, Executive Director of the Delhi Metro Rail Corporation (DMRC), highlighted the collaboration with the Indraprastha Institute of Information Technology, Delhi (IIIT-D), which manages the ‘One Delhi’ application. He emphasized that this integration is a crucial step toward consolidating travel arrangements in the city.





Delhi Metro introduces seamless travel experience with 'One Delhi' app  integration - BusinessToday
Delhi Metro introduces seamless travel experience with ‘One Delhi’ app integration

The ‘One Delhi App,’ initially designed for generating QR tickets for DTC buses, now expands its services to include QR tickets for the Delhi Metro. Dayal affirmed that this application provided by the Delhi government has been a comprehensive repository for bus service details and ticketing options.

DMRC currently sells digital QR tickets through various channels such as DMRC Saarthi (Momentum 2.0) app, WhatsApp, Paytm, DMRC Travel app, Phonepe, and Ridlr (specifically for the Airport Express Line). Dayal revealed that a staggering 1.2 lakh digital QR tickets are sold daily across these platforms.

While the ‘One Delhi App’ currently serves digital QR tickets solely for DTC buses, it records an average of 1.5 lakh daily ticket sales with an active user base of approximately three lakh, according to Dayal.

This strategic integration, enabling the issuance of QR tickets for both the metro and DTC buses through the app, is a significant addition to the ticketing channels. The goal is to provide commuters with a consolidated platform for booking both modes of transport seamlessly.

Dayal emphasized that this collaboration is poised to revolutionize commuting on the Delhi Metro, offering passengers a unified solution for their travel needs. The ‘One Delhi App’ goes beyond mere ticketing, incorporating integrated trip planning for buses and metros. Users can seamlessly plan their journeys by entering their start and end points, receiving a comprehensive itinerary that blends both modes of transport without toggling between multiple apps or sources for schedules.

In essence, the integration of the Delhi Metro’s ticketing services with the ‘One Delhi’ app represents a significant step forward in simplifying and streamlining the travel experience for Delhi’s commuters. This initiative aligns with the broader goal of providing a cohesive and user-friendly platform for planning and executing journeys across different modes of public transportation in the city.

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