Faster support to customers and partners through toll-free number and swift email support
Defenx, Swiss IT security provider for home & enterprises, has established their India support center in Pune to address the support queries raised by customers and partners. Defenx has deputed a dedicated special support team, ‘Defenx India Support Team’ for faster service. This team is well trained and provides round the clock sales support to the partners and installation & technical support to the customers. Defenx is one of the few companies in the world which has its own software engine.
Defenx India Support Team provides faster support to the partners and end customers in two ways – Toll-free support and email support. The support is provided six days a week from 9am to 8pm and is soon planning for 24X7 support. The toll-free number is 000 800 100 4150 where there will be a dedicated team to assist the partners and end customers quires. The partners and end customers can avail the email support as well on firstname.lastname@example.org to reach out to the customer engineer. Dedicated customer engineering team helps in solving issues related to Defenx software. The support team helps partners in understanding procedure involved in installation of the Defenx software. They also train partners to solve technical issues for a smooth functioning of the software.
Mr Vishal Sriwastv, Chief Marketing Officer at Defenx Software Solutions said, “With immense happiness and a promise to serve our customers and partners better, we have established the Defenx India support center in Pune. We are trying to assist our partners with as much knowledge as possible on the installation procedure and technical detailing. With this effort we will help our partners understand and solve the technical issues.”
Defenx follows two strategic business lines – One is IT and the other is Telecom. All Defenx products have at least two shared characteristics namely simplicity and innovation.