Acqueon Technologies, Inc., a leader in software solutions for the customer collaboration space and member of the Cisco Developer Network for 5+ years, announced that they will be showcasing their suite of products and applications for the Cisco Ecosystem at the 2013 Cisco Americas Customer Collaboration Sales Summit.
The event is taking place September 11-12 at the Fairmont Dallas Hotel in Dallas, Texas. Acqueon will be focusing on their primary outbound solutions – LCM 3.0 for Cisco UCCE and Unify for Cisco UCCX – and how they remove the complex “science project” element of most outbound implementations.
Our outbound solutions are a direct response to the growing need for seamless implementations in contact centers with large outbound components,” said Julie Burroughs, Executive Vice-President at Acqueon. “These products leverage multichannel contact management, agent-based campaigns, and powerful contact selection algorithms to intelligently drive outbound operations. With this functionality, we have successfully removed the daunting ‘science project’ feel that usually comes with a large outbound implementation.
Cisco’s outbound solutions (UCCE or UCCX) combined with Acqueon’s solutions have won numerous call center opportunities. With functionality that includes powerful contact-selection algorithms and agent-based campaigns, Acqueon’s outbound solutions use multiple channels to intelligently reach the right people, at the right time, through the right channel. Both LCM 3.0 and Unify are certified Cisco Compatible, built under the Cisco Developer Network Program, and endorsed by the Cisco Partner Community.
Attendees are encouraged to follow relevant Twitter handles such as @CiscoCollab and @Acqueon for the latest conference news, updates, and information.