Zepto CEO Aadit Palicha has addressed recent criticism about the role of startups in India, particularly claims that they primarily generate delivery jobs. In a detailed response, Palicha highlighted Zepto’s broader economic contributions, asserting that the company has created over 150,000 jobs and contributes nearly ₹1,000 crore in annual taxes. He also pointed out that Zepto has attracted more than $1 billion in foreign investment, underlining the startup’s importance to India’s growing digital economy.
Palicha acknowledged that Zepto has not yet reached the status of a world-class internet company, but emphasized the team’s commitment to innovation, technological advancement, and long-term growth. He noted that the startup is actively working toward becoming a globally recognized tech player, with ambitions to develop and leverage technologies such as artificial intelligence (AI) and cloud computing.
His comments come amid increasing scrutiny of the gig economy, especially in relation to the nature and quality of jobs being created by digital platforms. Palicha responded by clarifying that delivery jobs are only one part of Zepto’s broader strategy. The company, he said, is building the infrastructure, technology, and workforce necessary to transition into a leading technology-driven enterprise.
Calling for stronger support from the government and investors, Palicha stressed the need to back tech startups with global potential. He argued that such support is vital not just for the success of individual companies, but for India’s ambitions to be a major player in the global tech landscape.
By defending Zepto’s mission and outlining its broader goals, Palicha positioned the startup not just as a convenience-focused delivery app, but as a growing economic force that is playing a vital role in job creation, foreign investment, and national technological advancement.
