Xerox, a global business services, technology and document management company announced Anurag Gupta as the Director, Customer Service Operations (CSO), Xerox India. Anurag replaces Balaji Rajagopalan, who has moved to the role of Executive Director, Technology, Channels and International Distributor Operations, the previous year.
Anurag Gupta has been with Xerox India for over 29 years, most recently heading the Field Service Operations at Xerox India. During his journey with the company, he has made a significant contribution to the Xerox India business. He joined Xerox India in 1985 as a Trainee at Xerox India manufacturing unit, Rampur, moving across various roles within CSO function for 22 years and thereafter in Global Document Outsourcing (GDO) function for last seven years.
Commenting on the appointment, Mr. Roy Harding, Chief Operating Officer, Developing Markets Organisation, Xerox said, “Anurag’s first-hand customer service experience along with his extensive knowledge of Xerox offerings and channels made him the first choice to head the CSO operations. At Xerox, we believe in growing potential talent organically and am sure Anurag with his vast experience, market knowledge and proven strategic leadership will achieve great heights.”
He further added, “In his various assignments with Xerox, Anurag has demonstrated the ability to take up varied challenges, has exhibited high adaptability and people management skills and hence this will be a perfect role for him. I take this opportunity to congratulate him and also wish him the very best for his new role”.
The newly appointed Director, Customer Service Operations, Xerox India, Mr. Anurag Gupta said, “I have had a wonderful journey with Xerox for the last 29 years and I am excited to take on this new role. Xerox Service Operations have been a benchmark for the industry and we will continue to work to further enhance our overall value proposition for our customers and our channel partners. The technology prowess and operational excellence of Xerox gives us with a great advantage to deliver better support, service and eventually better value for our customers. I look forward to working with the team for delivering better value for our customers and reinforce our position in the market.”