Wipro Ltd. (NYSE:WIT), a leading global Information Technology, Consulting and Outsourcing company announced that it will be showcasing its entire breadth of Oracle services under the theme “Engineering a complete Oracle Solution” at Oracle OpenWorld 2013, where it is a Grande Sponsor.
Wipro is a Diamond-level member of Oracle Partner Network and has a breadth of expertise in Oracle systems and application platforms. Combined with its deep industry expertise, Wipro has invested in developing innovative solutions that provide its customers with an entire portfolio of solutions based on leading Oracle technologies, incorporating the latest advancements in applications, cloud and engineered Systems.
Wipro and Oracle will jointly launch their Banking CX* (Customer Experience) and Automotive CX** solutions at the Oracle CX summit. Wipro will also showcase Wipro REACH which offers B2B and B2C marketers campaign planning, conceptualization, execution and analysis capabilities. Wipro REACH empowers marketers to become more insightful, engaging and accountable.
Bhanumurthy BM, Senior Vice President and Global Head, Business Application Services, Wipro said, “Oracle OpenWorld is a great venue to showcase our joint solutions and relationship with Oracle. I am especially excited about the Customer Experience solutions that we are showcasing this year, which is in line with Wipro’s strategy of creating differentiation for our customers.
Wipro is also sponsoring the Engineering & Construction and Communications Leaders Circle industry tracks at Oracle OpenWorld 2013.
Our work with Wipro is providing our joint customers great value by deploying end-to-end solutions for their business processes,” said Andy Bailey, Senior Vice President, Strategic Alliances, Oracle. “Wipro’s Specializations in various Oracle platforms can result in valuable and predictable implementations. We are excited that at Oracle OpenWorld 2013, various IT leaders can take an in-depth look at some of these solutions.
At Oracle OpenWorld 2013, Wipro will showcase solutions in the areas of Customer Experience, Human Capital Management, as well as Integrated industry solutions through 40+ demos/solutions, several insightful speaking sessions, and real world case studies. Wipro’s customers will derive value out of these integrated service offerings as it will help them with rapid deployments, enhanced customer experience and improved system performance.
WIPRO Banking CX Solution can provide enhanced capabilities with regards to the customer on-boarding process that can reduce cycle time, minimize revenue loss and lead to lower manual errors. In terms of data security and compliance, the solution can provide secure data access with enhanced data visibility. It incorporates compliance with regulatory norms and also includes functionality for tracking disclosure of Material Non Public Information. To improve collaboration across multiple channels and platforms, the solution includes cloud deployment and integration with social media websites like Facebook and LinkedIn.
WIPRO Automotive CX is a comprehensive solution aimed to enhance customer experience across all touch points throughout the customer journey. Designed for improving collaboration between dealers and OEMs to provide better customer service, the solution incorporates a virtually seamless integration with multiple applications helping to ensure smooth delivery and a prompt feedback mechanism. Using the WIPRO Automotive CX, OEMs can get a holistic view of customer lifecycle experiences, thereby providing a consistent brand image orchestration throughout each stage in the Customer’s Lifecycle. OEMs leverage access to real time customer information in order to enable quick responsive service, enhance mobility, increase productivity of employees, and reduce costs.
