NEW DELHI: When it comes to the number of disputes of phone billing, Aircel, Vodafone and Idea Cellular fared the worst in several service areas during the quarter ended December 2012, according to a report by regulator Trai.
According to Telecom Regulatory Authority of India’s (Trai) Performance indicator Report released, Aircel customers in 10 out of 22 telecom service areas disputed bills, Vodafone consumers in four and Idea subscribers in three service areas contended their bills.
BSNL and MTS customers in one circle each dipsuted the bills. As per Trai’s quality of service benchmark, not more than 0.1% of the total bills raised by a company in a service area should be disputed.The percentage of billing disputes against five telecom operators (Aircel, Vodafone, Idea, BSNL and MTS) ranges between 0.1% and 2.4%.
Aircel’s score in Maharashtra is the worst at 2.4%. In Aircel’s case, 0.11 per cent to 0.25 per cent of its post-paid bills in Gujarat, Jammu and Kashmir, Kolkata, Karnataka, Punjab and Rajasthan were disputed.
Source-Times of india