Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it has entered into
Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk believes the recognition underscores its innovation, scale, and
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer
Maureen Chong, RVP, Asia and India at Zendesk, explains how AI agents are evolving into critical brand ambassadors by delivering empathetic, context-aware interactions. She highlights the importance of aligning AI with brand
IT Voice – Why is 2025 considered the year of Agentic AI, and what key factors are driving its adoption in customer experience (CX)? Maureen Chong – 2025 is poised to be
CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service At its Relate global conference, Zendesk announced the world’s most complete service solution for the
18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences
