Zendesk recently announced the appointment of Craig Flower as Chief Operating Officer. In this role, Flower is responsible for strengthening customer engagement and service across all parts of the business, accelerating the
Zendesk releases today its 2026 Customer Experience (CX) Trends report, revealing that Contextual Intelligence – the ability to combine AI, data, and human understanding in real time – is redefining what great
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company’s next phase of growth in customer and employee service. Upadhyay’s experience in technology
Zendesk has unveiled its AI Dynamic Pricing Plan, a groundbreaking approach designed to make artificial intelligence more accessible and adaptable for businesses. This innovative pricing model enables companies to flexibly balance their
