Today at AWS re:Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered contact center innovation and joint go to market to support the global growth
Artificial Intelligence (AI) has become an integral part of modern business strategy, with various models available to meet different needs. Among the most prominent types are discriminative and generative models, each offering
The 12th Global Edition of the World CX Summit and Awards, an event by Trescon, drew to a close at JW Marriott Hotel, Bengaluru on 19th September 2024. The event saw participation
Devendra Kumar (DK) Sharma, President and COO, Kore.ai The year showed the potential of transformative impact of advanced AI, particularly through LLM-based applications like ChatGPT. Generative AI has set off an explosive
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