AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance

/

Freight Specialists TRUSTS Ramco Logistics ERP

Global enterprise software provider Ramco Systems announced  that it will implement its Logistics ERP Software at Freight Specialists, a leading freight and distribution services provider based out of Sydney, Australia, to automate company-wide operations and services. Founded over

GCR Launches New Brand Identity, Declares India As Home-Market

Global Channel Resources (GCR), a leading global online B2B “Partners Platform”, renowned for its SaaS connected IoT and networking infrastructure solutions, having its global operations in 12 countries. GCR,today unveiled four major transformations that have

1 2 3 4