AI-led Automation Has Transformed Contact Center Performance in 2023: Ozonetel Study 
With 41% improvement in customer engagement and 20% higher agent efficiency, contact centers now play a vital role in driving business growth

Ozonetel, a leading omnichannel and AI-powered customer experience (CX) platform provider, conducted a comprehensive study, The State of Contact Center Report, that unveils compelling insights into customer experience and contact center performance

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