Genesys is recognised as a leading experience orchestration company supported by its rich AI and comprehensive suite of voice, digital and journey management capabilities Genesys®, a global cloud leader in AI-powered experience
Genesys AI fuels the future of experiences for organisations across sectors Genesys®, a global cloud leader in AI-powered experience orchestration, today reported results for the second quarter of its fiscal year 2024
Workforce management software helps organizations plan, manage, and track employee work. Teams are burdened with a mountain of responsibilities like forecasting, capacity planning, scheduling shifts and analyzing and reporting performance. Processes such
The Genesys Experience Index becomes the first people-centric methodology to provide organizations with visibility into where loyalty is built or broken New offer applies methodology to organizations’ employee experience for better workforce
Tata Communications Limited awarded for partner excellence in India Genesys®, a global cloud leader in experience orchestration, held its annual Partner Conference this week in Phuket, and hosted the APAC Partner awards
Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2021 Contact Centre as a Service (CCaaS) Magic Quadrant1, for its ability to
Genesys, a global leader in cloud customer experience and contact centre solutions, is launching a Rapid Response offer to help civic agencies and enterprises build resilience and ensure business continuity as COVID-19 surges in
Uniphore Software Systems, Chennai based speech recognition company, today announced the appointment of Sami Benafia, Director of Sales in Middle East and Aravind Gaddala, Director of Product Management in Chennai. Sami will