At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This move replaces standard deflection-based bots
The Slack Marketplace is where partners and developers are sharing solutions they’ve built that bring all these apps into the flow of work, where employees are already spending their time, in Slack.
MYOB, Australia’s original unicorn, faced the challenge of optimizing its employee support experience as it scaled. Using Zendesk, MYOB internal support teams now maintain a comprehensive self-help library. Automations, triggers, and integrations
