Zoom Communications, Inc. today announced the expansion of its enterprise agentic AI platform, introducing new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The updates extend Zoom’s system of
Zendesk, the world’s leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly complex and high-volume customer
Maureen Chong, RVP, Asia and India at Zendesk, explains how AI agents are evolving into critical brand ambassadors by delivering empathetic, context-aware interactions. She highlights the importance of aligning AI with brand
