Kapture CX, a renowned Agentic AI Customer Experience platform has recently appointed Gaurav Prakash as the new Senior Director of Enterprise Sales to build and scale the enterprise function across India with
A global cloud leader in AI-Powered Experience Orchestration, today announced it was recognised as a Leader in The Forrester Wave™: Contact-Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud™ platform received the highest
