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June 5, 2026

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customer engagement - Page 2

Coforge and Nylas Partner to Revolutionize Salesforce Customer Scheduling and Communication

Coforge Limited, a global digital services and solutions provider, today announced a strategic partnership with Nylas, a leading provider of communications APIs, to redefine customer engagement and operational efficiency within the Salesforce

May 27, 2025
News/Technology News

Swiggy Appoints Atul Handa as VP to Lead Instamart Growth Strategy

In a strategic move aimed at reinforcing its position in the quick-commerce segment, Swiggy has appointed Atul Handa as Vice President for Instamart, its instant grocery delivery division. The decision underscores Swiggy’s

May 1, 2025
News/Swiggy/Technology News

Prashant Singh, COO, and Co-Founder, LeadSquared: Driving SaaS Innovation with AI-Driven Solutions, Industry-Specific Automation, and Global Expansion

Prashant Singh, COO & Co-Founder, LeadSquared: The SaaS industry is evolving with AI, hyper-personalization, and no-code platforms. LeadSquared’s industry-specific solutions position us for growth in BFSI, education, and healthcare. We continue to

April 1, 2025
Interview/Tech Interview

Newgen Recognized as a ‘Leader’ in IDC MarketScape Reports for its Intelligent CCM and Automated Document Generation CCM

Newgen Software, a global provider of AI-enabled digital transformation platform, has been recognized as a ‘Leader’ in two IDC MarketScape reports – IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc #US51359124,

February 5, 2025
Artificial Intelligence/News/Technology News

L&T Finance Ltd. Launches KAI, an AI-Powered Virtual Home Loan Advisor, on Its New Corporate Website

A leading Non-Banking Financial Company (NBFC), is transforming the home loan experience with the launch of Knowledgeable AI (KAI), an AI-powered virtual advisor, on its newly redesigned corporate website. KAI, initially unveiled

January 31, 2025
AI/News/Technology News

Superbot: Revolutionizing Customer Communication with AI-Powered Innovation

IT VOICE – What inspired PinnacleWorks to create Superbot, and how does it align with your vision of “AlwaysEvolving”? Sarvagya Mishra – Genesis of SuperBot can be accredited to the challenges we

January 16, 2025
Interview/Tech Interview/Technology News

Netgear Appoints Abhishek as Country Sales Head for India, SAARC, and Mauritius

Netgear is delighted to announce the appointment of Abhishek as Country Sales Head, with expanded responsibility for overseeing operations in India, SAARC countries, and Mauritius. This strategic move reflects Netgear’s commitment to

January 3, 2025
NETGEAR/News

Konica Minolta and Singham Again Storm Entertainment Space with Game-Changing Collaboration

Konica Minolta, global leader in imaging and printing technology, is thrilled to celebrate the successful culmination of its brand partnership with the blockbuster Singham Again. Since its theatrical debut recently, the alliance

November 13, 2024
Channel/News

WSO2’s Strategic Innovations and Contributions in the Indian Market

Question 1 – How does WSO2 plan to leverage the Indian market to enhance its service and support capabilities for global customers? With India being one of the fastest growing economies in

November 4, 2024
Channel/News

Discriminative or Generative: Know the AI That You Need

Artificial Intelligence (AI) has become an integral part of modern business strategy, with various models available to meet different needs. Among the most prominent types are discriminative and generative models, each offering

October 24, 2024
Channel/News

Power of SMS Marketing: Why API Integration is Essential

Businesses constantly seek effective ways to engage with their customers and drive growth. One of the most powerful tools at their disposal is SMS or text message marketing. Despite the advancement of

September 19, 2024
Channel/News

The Stage is Set for Innovation at the World CX Summit and Awards

Wednesday, 18 September 2024, Bengaluru: With one day to go until the World CX Summit and Awards 2024 unfolds, the stage is set for India’s top-notch gathering of customer experience leaders and

September 18, 2024
News/Technology News
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