NTT DATA, a global leader in AI, digital business and technology services, and Hyster-Yale Materials Handling, Inc. (HYMH), the manufacturer of Hyster® and Yale® lift trucks, today announced a breakthrough application of
India’s digital revolution has fundamentally changed what customers expect from brands. With hyperconnected, mobile-first consumers driving the pace, instant answers, and personalised service have become the baseline for every interaction. The culture
Maureen Chong, RVP, Asia and India at Zendesk, explains how AI agents are evolving into critical brand ambassadors by delivering empathetic, context-aware interactions. She highlights the importance of aligning AI with brand
