IT Voice – Why is 2025 considered the year of Agentic AI, and what key factors are driving its adoption in customer experience (CX)? Maureen Chong – 2025 is poised to be
Zomato has announced its entry into the AI-powered customer support sector with the launch of Nugget, a smart automation platform designed to handle customer queries efficiently. CEO Deepinder Goyal revealed that Nugget
Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company’s next phase of growth in customer and employee service. Upadhyay’s experience in technology
Databricks, the Data and AI company, unveiled a new Economist Impact report, “Unlocking Enterprise AI: Opportunities and Strategies,” which examines the challenges businesses face in adopting and scaling AI, and the techniques
WAIS India series is to take place at the Hotel Sahara Star, Mumbai on 24th October 2024. The much-awaited one-day conference will gather 500+ AI enthusiasts and tech leaders from Pan India
