Today Zoom Communications, Inc. unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new execution architecture and expanded AI capabilities designed to resolve customer issues end to end, seamlessly
Maureen Chong, RVP, Asia and India at Zendesk, explains how AI agents are evolving into critical brand ambassadors by delivering empathetic, context-aware interactions. She highlights the importance of aligning AI with brand
Zendesk, a pioneer in Agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and
