Mobile phones are nearly indistinguishable from how they were when they debuted in 1983. The first mobile phone was the clunky and unwieldy DynaTac 8000X. Its owner was easily identifiable because the phone was so large and bulky it had to be carried by hand. Fast forward to 1993 and slicker Nokia devices had captivated audiences. Unlike the DynaTac 8000X, Nokia phones were fresh, fun, and came in multiple designs. Nokia introduced the first GSM devices, and everyone loved them because they allowed texting. Earlier mobile phones were an accessory carried by businessmen. After 1993, they captured the fancy of trendy teenagers.
In the 2000s, the use of mobile phones exploded. Technology grew so sophisticated that mobile was now at the same time – a phone, a camera, a gaming device and more rolled into one.
The real breakthrough happened in 2007 when Apple introduced the iPhone. The iPhone was a phone, but it was much more. People could use it to pay bills, navigate, make reservations, shop, and much more. Developers began to create apps for smartphones making these devices far more than phones. The smartphone replaced conventional devices like home PCs, TVs, cameras, and music players. Today smartphone use is at the heart of everyday life and central to the economy.
Onsitego knows that in 2020, the mobile phone is the heart of most peoples’ lives. Smartphones are carried by everyone and help complete a mindboggling array of tasks.
After studying the failure of 30,000 smartphones over 1 year, Onsitego found that there are some issues that are more common than others, and that repairs can cost a lot of money. The brand, in its white paper “Making Smartphones Last Longer”, believes consumers need to be educated about how to take better care of their smartphones. For example, smartphones become slow when apps updated to the latest API version become slow and processor-heavy. When this begins to happen, a phone cannot meet the demands of new apps and becomes challenging to use, which in turn slows down the device.
In the white paper, Onsitego reveals that often a phone is damaged well before it becomes obsolete. The most common issues reported with smartphones were found to be a damaged screen – 71% of the time, followed by a booting issue – 8%, complete device damage – 6% and liquid damage – 3% of the time. Other issues included battery damage, software issue, charging malfunction and camera malfunction.