Servion Hires IT services Veteran Sameet Gupte As CEO

Plans to Double Revenues with enhanced Customer Experience focus Elevates Balakrishnan as Vice Chairman

Servion Global Solutions Ltd, a leading Customer Engagement Management (CEM) solutions provider, todayannounced the appointment of Sameet Gupte as its new CEO and Board member. The new appointment comes as the company aims to double sales within the next four years.

Gupte is an industry veteran with an established track record of building IT Services businesses across Asia, the United States, and Europe. Prior to joining Servion, Gupte was ExecutiveVice-President &Global Head of financial services for VirtusaPolaris, an IT consulting firm. Before that, he built and led successful businesses in North America and Europe for Headstrong and Genpact Capital Markets.

Gupte replaces Balakrishnan K. who has been elevated to Executive Vice Chairman of Servion’s Board.In his new post, Balakrishnan will play a more involved role in developing the company’s future vision.

“With his rich and diverse experience in global markets, Gupte willtake the firm to the next level of growth, as well as increase its engagement with the growing digital and cognitive spacethat is focused oncustomer experience,” said Puneet Pushkarna, Chairman of the Board of Directors for Servion.

With the new high-level appointments,the board is being strengthened,as the firm moves to boost the current 20% growth that it is witnessing,and doubleits revenues in the next four years.

“With the company set for continued robust growth, I am excited to be working with Gupte on the firm’s wider strategy,” said Balakrishnan K.

As a part of its move to double revenues, Servion is strengthening its presence in the US,Britain, Australia, Southeast Asia and the Middle East.

“I feel privileged to be part of the Servion team. With my colleagues’ support,as well as the Board’s guidance, I plan to help Servion build a more robust, geographically diverse and scalable business,” said Gupte.

“Within the Digital space, customer experience is evolving as the single largest differentiator for major industries like BFSI, Telco & Healthcare,” Gupte added. “With its IP-based platforms Servion is perfectly positioned to establish itself as a leader in the Proactive Customer Management space, within these focused industries.”

Pushkarna added: “These management changes come ata time when Servion is further stepping up efforts to provide simple, effective and competitive offerings to companies that increasingly need real-time solutions and analytics in their customerinteractions.”

Evertech, an SPV of Everstone Capital and Solmark, which owns a majority stake in Servion, said that the elevation of Balakrishnan and appointment of Gupte would align strategy more closely with the changing digital landscape and theincreasing tempo of Servion’s operational moves.

“Mr Gupte and Mr Balakrishnan’s new roles showthat Servion is entering exciting times and pushing growth assertively by ensuring even greater alignment between vision, strategy and operations,” Prateek Dhawan, MD at Everstone and a member of the ServionBoard, said.