Typically, a bank’s contact center is under legal obligation to provide specific disclosures to the end customer. This process is done with the help of customer- agents who read out over long calls. This can be quite time-consuming,confusing and may not yield desired results. Verbatim provides the perfect solution to this problem by sending a short URL via SMS and/or email . This takes the customer to a web page which has all the required disclosures, terms & conditions for easy acceptance. This solution helps in keeping better records.
Rajdipkumar Gupta, Managing Director and Group Chief Executive Officer, Route Mobile, said that they have been trying constantly to make the communication between the enterprises and customers seamless and easy. The cutting-edge technology of CPaaS (Communications Platform as a Service) has made it possible. Verbatim will help in easy compliance conversions and reduce the time of agent-customer interaction. The customer satisfaction also increases as they get a choice of how to receive and acknowledge the compliance information using their preferred mode of communication.
They have already started a pilot project by deploying Verbatim for the large global US based banks.