ClariceTechnologies, which provides product development services with a super specialization in User Experience (UX) Design and cutting-edge UI technologies, has successfully revamped the user interface ofQuickHeal, one of the leading providers of security solutions. The new user interface developed by Clarice has helped QuickHeal reduce the incoming support calls by 40% and hence increasing the productivity of QuickHeal support team. The interface has helped in developing non-intrusive interface for novices retaining the same advanced set of functionality for power users.
Prior to implementation, the interface contained complex jargons like DNAScan, firewall which was difficult for home PC owners to understand. The solution was thus based on an object centric information architecture. Security features were associated around protecting core objects to ensure intuitive navigation. There has been 40% drop in support calls & greater acceptance of the perceived product quality in international developed markets.
Quick Heal Technologies Pvt. Ltd. is a leading IT security solution. The solutions are well integrated systems that simplify IT security management across the length and depth of devices and on multiple platforms. They are customized to suit consumers, small businesses, government establishments and corporate houses.
Shashank Deshpande, President and Founder at Clarice Technologies said, “We are happy that we got an opportunity to service a leading brand in the security space, QuickHeal. We have ensured that the user interface which we have implemented is a hassle free solution and is easily understandable by home PC users. We were able to provide international look and feel to the interface which resulted in more acceptability in international market.“
Kailash Katkar, CEO at QuickHeal said, “Clarice has been our design partner and with their help we have been able to lower support calls by 40% & achieve improved perception of QuickHeal Antivirus product in the international markets. Our products are successful in competing against bigger players due to enhanced user experience & product performance.”