Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and a leading provider of Customer Relationship Management (CRM) solutions, announced that the company will be showcasing the newest release of itsBuild for Change® platform, Pega 7, at the Gartner Symposium ITxpo, October 6 – 10, 2013 in Orlando, Florida and Pega Developers Conference, October 27-28, 2013 in Hyderabad, India. Using in-depth analysis of multiple years’ worth of client implementation data, Pegasystems designed a host of new enhancements and capabilities into the new release to help accelerate design and deployment of a new solution by over 30 percent.
The increased velocity and volume of business change makes it increasingly difficult for business leaders and change agents to keep new and existing business systems responsive and relevant. Pega helps by dramatically improving customer engagement and providingagility to make, market, and sell products more quickly and profitably.
Pegasystems also announced new Pega Academy online training courses on Pega 7. Pegasystems will be offering hands-on, in-depth training on the Pega 7 platform at the Pega Developers Conference in Hyderabad, India on October 27 and 28, 2013.
Pega 7 enables business people to design, execute and manage workas a series of stages in the lifecycle of a case. Itdynamically assembles cases, process models, and unstructured work to offer significantly more agility than is possible with alternative business process models. While process professionals can leverage industry standard process notation, the complementary simplicity of case lifecycle management offers a more natural approach for business people. No technical expertise is necessarily required, just a clear understanding of the desired business outcomes. itvoice
To help address key challenges in customer acquisition andretention, Pega includes unified analytics to make predictive and adaptive insight actionable in real-time with mass personalized offers and communications.To further help clients evolve from cross-channel to omni-channel, there is new support for responsive design for web and mobile applications,where a single user experience design is available on any device and any screen size.
The latest version also represents an industry-first for BPM and CRM applications by liberating business users from having to think about how and when data is retrieved. The system now takes care of this dynamically, allowing the business designer to focus on optimizing processes rather than constantly remembering to modify often confusing data integration shapes.
Pegasystems will be located at the Disney Yacht & Beach Club Resort, October 6th during the 2013 Gartner Symposium ITxpoin Orlando, Florida.
Quotes & Commentary:
We are using Pega to both help us engage with our clients and improve the agility of Finance, IT and supply chain,” said Patrick Patterson, Financial Systems Manager for Jabil Circuit. “For us, the challenge of change is real, and introducing Pega turned our Six Sigma practice into Real-Time Six Sigma. We have watched Pegasystems continue to invest in their platform, and each new release offers us new opportunities to raise the bar by improving customer service and productivity.
It takes deep design focus to make increasingly powerful capabilities simpler and easier to use,” said Alan Trefler, Pegasystems Founder and CEO. “And this is exactly what we have done with theseventh major release of our market-leading platform. Business people use Pega to collaborate with IT, rapidly deliver new strategic capabilities, and close gaps between goals and execution. Listening carefully to our clients, we analyzedtheir deployments and discoveredterrific opportunities to simplify use, accelerate implementations, and help eliminate opportunities for error. Early results show our systems are deploying about 30% faster as a result, which is great news for new and current clients. It’s all about building agility todeliver staggeringbusiness outcomes, seize new opportunities, and build sustainable competitive advantage.
Pega is far more model-driventhan other platforms, which is the key to helping to dramatically reducedesign, deployment, and training times for our clients,” said Kerim Akgonul, Vice President of Product Management at Pegasystems.“Our Pega 7 release represents a breakthrough in designing and automating case management. Data integration is now much easier and faster, improving our clients’ ability to extend and renewtheir existing legacy systems. Designers will be pleased with how easily elegant and compelling multi-platform user interfaces can be built. We’veaddeddozensof new features to help boost power, security, and scalability including new options for multi-tenancy, support for PostgreSQL™, and enhanced high availability for both our cloud and on-premisesclients.
Highlights:
Selected Pega 7 capabilities include:
Case Lifecycle Management – Stakeholders use visual tools to quickly and simply determine major stages and milestones, and then continuously improve the case flow process as they get work done.The result is sustainable differentiation, clarity across the organization, and more opportunities for intelligent automation.
Predictive and Adaptive Analytics – Now simpler and directly accessible by business people. Eliminates the traditional dependence on long training and specialized expertise to take immediate advantage of predictive insight. Adaptive analytics is used in live customer engagements to continuously refine recommended actions in real-time, significantly improving business outcomes.
Seamless Multi-channel User Experience –Empowers solution designers to create consistent, attractive and intuitive user experiences across all channels of interaction, including social media, tablets and mobile devices.
Collaboration –Enhanced business and IT collaboration that puts implementations in a strategic context. Pega Pulse™facilitates social collaborationacrossthe enterprise by capturing suggestions, events and case information fromemployee, partner and customer collaborations. Users can advance a process or resolve a case directly from their conversation, and seamlesslyincorporate conversations from external social media networks.
