PayPal increases refund claim period to 180 days

PayPal, a payments platform, has said it has extended the time for customers and merchants to file a refund claim to 180 days from 60 days at present.
The extended period will be applicable for all PayPal users and will cover both goods and services, it said in a release.
With the extension, merchants will get more time to alleviate customer concerns and process refunds in a smooth and efficient manner, it added.
Anupam Pahuja, managing director, PayPal India said: “The extended refund period is another step towards improving the user experience and enabling them to manage refunds effectively thereby increasing customer delight.”