Matrix Strengthens its Reach in Contact Center Solutions with Interoperability of Teckinfo Solutions

Matrix

 

Matrix Comsec is a leading manufacturer and provider of VoIP telephony solutions such as IP Phone Systems, VoIP Gateways and IP Phones. The global customer base of Matrix VoIP solutions ranges from small and large enterprises.To further strengthen its position amongst the leading VoIP platforms, Matrix recently completed interoperabilityof its ETERINTY range of IP-PBXs withTeckinfo Solutions.

Teckinfo is India basedleading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions.

Now-a-days highly reliable and fully-featured IP based communication systems are available for contact center business of all the sizes. The rapidly growing telecommunication technology is bringing in opportunities for contact centers to enhance the productivity and reduce operating cost. Matrix offers a field proven and future-proof IP-PBX range that has been tested and implemented by its users across the world.

Matrix Offerings:

  • TAPI 2.2 Support
  • Call Controlling Features – Dial, Transfer, Hold/Retrieve, Transfer, Conference
  • Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls

“This compliance of TeckinfoUnified Contact Center Suitewith Matrix IP-PBXs will strengthen position of Matrix in the Call Center and Contact Center industry,” said Prima Saraiya, Marketing Manager, (Telecom Solutions).

Teckinfo InterDialog Unified Contact Center Suiteprovides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, and Voice& Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media connectors.

“This interoperability will helpTeckinfo and Matrix customersto experience enterprise quality and reliability with their calling activities.” added Prima Saraiya.

 

“Teckinfo is pleased to partnerwith Matrix. This move will enable Teckinfo InterDialog Unified Contact Center users to maximize the benefits of advanceIPtechnology using ETERNITY IP-PBXs.  Matrix users can expect to achieve the best performance from ETERNITY systems with InterDialog solution ofTeckinfo,” said DharmendraRawal, from Teckinfo Solutions Pvt. Ltd.

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