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Intelenet® introduces innovative work flow management tool to enhance customer experience


Intelenet® Global Services, a leading business process service provider today announced the launch of its unique workflow tool developed in-house – iSafe™ (Intelenet®’s Systematic & Automated Fulfillment Enabler). Aimed specifically at the travel & hospitality industry, iSafe™ was created to address the issues faced by Intelenet®’s clients. One of its main feature enables users to interact across five different global distribution systems (GDS), thereby reducing operational costs and enhancing customer experience.

 The travel and hospitality industry today faces a multitude of challenges on a day to day basis as they manage services across multiple time zones, Global Distribution Systems (GDS), POS, and inquiries in different languages, which can sometimes lead to obstacles in meeting deadlines. Intelenet®, in partnership with its client, a leading global online travel company, assessed different alternatives available in the market to counter challenges faced by the sector. With no comprehensive solution on the market, iSafe™ was developed to streamline all processes connected with fulfillment and contract loading. The highlight of the tool is its ability to interact with five Global Distribution Systems (Amadeus, Apollo, Galileo, Sabre and World span) across multiple time zones. Benefit can also be found in its capacity to automate work processes without manual intervention when processing transactions and prioritising bookings.

Other advantages of the tool include enhanced end customer experience and cost savings for the clients. iSafe™’s operational capabilities eliminate manual data extraction and the tool provides a work allocation process that also offers real time access to reporting and governance.

 “From a strategy standpoint, we believe in investing and developing innovative tools that can help our clients accrue benefits by way of seamless integration and real time reporting. The iSafe™ is one such tool that we have developed and helps in reducing operational costs by approximately $160k annually as well as reduce retail losses by 50 percent” said Mr. Prabhu Srinivasan, Chief Strategy Officer at Intelenet® Global Services. “The solution is a strategic addition to our capabilities, making it a business game changer in the BPO market, and paves the way for Intelenet® to become a preferred partner to all client stakeholders.”

 The iSafe™ tool is part of Intelenet®  Global Services’ larger goal as they continue to deliver value added services to clients under a new initiative called TAP™ (Technology, Analytics and Process Excellence) which aims to identify and implement transformational projects for its clients. The goal to deliver value will continue with the October 2016 launch of Artificial Intelligence tool, iFARE. The unique technology, developed in house, has the distinctive capability of retrieving airline ticketing fare rules across multiple GDS’ and websites. Additionally the tool also allows for calculating amounts in compliance with the fare rules.

 Intelenet®, which employs more than 55,000 people worldwide, unveiled iSafe™ today at NOA Symposium – the event, which attracts over 250 sourcing professionals.


About Intelenet Global Services: Intelenet® is a large global Business Process Outsourcing player, committed to delivering its client’s strategic goals and offering support in enhancing, expanding, and deepening the relationship with businesses to add value. Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, Intelenet® is a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and the Philippines; supporting 100+ clients in over 50 languages. Intelenet® provides innovative, cutting-edge solutions supporting customers across Contact Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals. Intelenet®’s range of integrated BPO services deliver transformational benefits to clients through reduced costs, increased productivity, and process re-engineering.