ITVoice News- HP unveiled a new Managed Print Services (MPS) service delivery mechanism that will enhance the experience of HP’s MPS customers.Under the new service, authorized HP technicians will use HP’s MPS motorbike fleet to carry optimized parts and supplies inventory, allowing them to pre-empt maintenance and address multiple issues in a single visit. To reduce down time, the HP technicians will also be assigned customers who are closest to them.
The new service will value add to all customers of HP Managed Print Services, including customers of channel partners under the HP Managed Print Specialist program.
“Businesses need to effectively manage their print environment as they grow their operations,” said Rajiv Srivastava, Vice President, Printing and Personal Systems, HP India. “The new service delivery with HP’s MPS motorbike fleet will strengthen our Managed Print Services offering, by enhancing the customer experience and allowing more businesses in India to realize the efficiencies of an optimized print environment.”
HP also launched a new tool – the HP Express Decision Portal – for channel partners who are part of the HP Managed Print Specialist program.The HP Managed Print Specialist program has allowed channel partners to capture new business opportunities in Managed Print Services (MPS). This structured program offers a suite of tools and resources that allows partners to focus on the MPS sales process and customer relationships, without needing to make a substantial investment in new infrastructure.
The HP Express Decision Portal will add to this suite of tools for channel partners. This cloud-based application comes with pricing, business proposal and opportunity management features, making it simpler and faster for partners to capture MPS business opportunities.